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Harbour Air Business
Terms and Conditions of Membership
Issued by Harbour Air Seaplanes Ltd., Vancouver, British Columbia, Canada
Effective upon program launch
Please read these Terms and Conditions carefully before enrolling in or using the Harbour Air Business Program. The company, including all directors, employees, contractors, and authorised representatives (collectively referred to as the "Company"), use of the Portal, enrolment in the Harbour Air Business Program (the "Program"), and purchase of products and services offered through the Program are subject to the Terms and Conditions set out below. Harbour Air reserves the right to modify or change these Terms and Conditions at any time with notice provided to the registered account email address. Continued participation in the Program shall constitute acceptance of any updates to these Terms and Conditions.
The Program is open only to businesses registered and operating in British Columbia, Canada, including sole traders, partnerships, corporations, and other recognized business entities that do not have an existing bespoke corporate incentive or discount agreement with Harbour Air. Travel agencies, ticket brokerages, air fare consolidators, and government entities or bodies where separate account arrangements apply are not eligible to enrol. Harbour Air reserves the right, at any time and in its sole discretion, to determine the eligibility of an Eligible Business, as well as the right to cancel, modify, or otherwise terminate an Eligible Business's enrolment in the Program or amend the Program, including eligibility requirements.
Enrolment is completed online via the Portal at business.harbourair.com. A duly completed enrolment form must be submitted by, or at the express direction of, a duly authorised person of the Eligible Business who will act as the Authorised Administrator. The applicant must provide the company legal name, Authorised Administrator name, and a valid business email address. Harbour Air will endeavour to process enrolment applications within three to five (3–5) business days of submission. Upon approval of the enrolment form and acceptance of these Terms and Conditions, the Account will be activated.
Only one (1) Program Account is permitted per Company. Duplicate accounts are not permitted and may result in cancellation of all associated accounts. Enrolment is free of charge and requires no minimum spend commitment. A welcome communication containing the Account number, Portal link, and a summary of how Business Credits work will be issued to the registered email address upon enrolment.
Each Account may designate one (1) Authorised Administrator. Authorised Administrators may make and manage Eligible Bookings, add and remove Travellers, view Business Credit balances and Tier progress, download travel reports, and redeem Business Credits on behalf of the Company. The Authorised Administrator is responsible for maintaining accurate account information and for ensuring that Eligible Travellers adhere to these Terms and Conditions.
Administrator access is transferable if a contact changes. Requests to transfer administrator status must be submitted in writing to Harbour Air. A third party, such as a travel agency, cannot enrol on behalf of a Company or add external contact information to the Company's profile.
Each Company is responsible for ensuring that all persons using their business account are authorised individuals. Travellers must be employees, contractors, or associates of the Company with a legitimate business travel purpose, and may be added to the Account at any time via the Portal.
It is the responsibility of the Authorised Administrator to advise, obtain, and track consent from employees or contractors before registering them as Eligible Travellers under the Program. The Company is responsible for ensuring that only authorised individuals are added as Travellers. Profile information and accuracy, including legal name, business email address, and Harbour Air Club or Aeroplan number, is the individual Eligible Traveller's responsibility. Eligible Travellers will receive email communications from Harbour Air regarding their business bookings.
All information provided to Harbour Air must be accurate and kept up to date. Without limiting clause 4, the Company remains responsible for ensuring that Travellers maintain accurate profile information under the Account. Harbour Air may request evidence of business registration or other verification at any time. Accounts found to contain false or misleading information may be suspended or terminated without notice. Harbour Air reserves the right, at any time, to deactivate and terminate an account that does not meet the Program's Terms and Conditions, including but not limited to abuse of Program privileges or misrepresentation of any information provided to Harbour Air.
An "Active" Account is defined as an account in which at least one Eligible Booking has been made within the previous 12 months, or in which Business Credits have been earned or redeemed within that period. Harbour Air reserves the right to terminate any individual account after 12 consecutive months of inactivity. Harbour Air has no obligation to advise a Company that its individual account has been terminated or is inactive. For the avoidance of doubt, this clause applies to individual account termination only and does not affect Harbour Air's notice obligations in respect of program-wide changes under clause 16. Business Credits that expire due to inactivity are forfeited and cannot be reinstated.
By enrolling in the Program, the Company authorises Harbour Air to track flights purchased and flown by Eligible Travellers through the Program and to use this information to determine the Company's Tier status, Business Credit earn rates, and Program benefits to which it is entitled. Bookings made through the Program via the Direct Channel are eligible for tracking upon booking confirmation. Business Credits are automatically credited to the Company Account after the booking has flown; no manual claim is required.
Business Credits are earned as a percentage of the Base Fare on every Eligible Booking made through the Direct Channel, at the rate corresponding to the Company's current Tier: Tier 1 — 3% of Base Fare (entry level, enrol and fly); Tier 2 — 6% of Base Fare (CAD $5,000 Qualifying Spend per Earn Year); Tier 3 — 10% of Base Fare (CAD $15,000 Qualifying Spend per Earn Year).
Business Credits are calculated on the Base Fare only and exclude government taxes, airport fees, fuel surcharges, name change fees, and any other ancillary charges. Business Credits are not earned on bookings made through third-party travel agencies or travel management companies, on bookings using promotional or discount codes expressly excluded from the Program, on government account bookings under separate arrangements, on fare classes specifically excluded by Harbour Air from time to time, or on bookings made prior to Account activation.
Harbour Air Club Credits and Aeroplan points earned by individual Travellers on Eligible Bookings are separate from and fully additive to Business Credits. The Program is designed to stack with individual loyalty programs, not to replace them.
Tier status is based on the Company's cumulative Base Fare expenditure (Qualifying Spend) over a rolling 12-month Earn Year, commencing from the date the Company first qualifies for a given Tier. Tier qualification is immediate: upon reaching a spend threshold, the higher Tier's earn rate and benefits apply from that booking onwards. The upgraded Tier status is valid the remaining 12-month Earn Year, plus the next 12-month Earn Year. All newly enrolled Companies are automatically placed at Tier 1 upon account activation.
At the end of each Earn Year, Harbour Air reviews the Company's trailing 12-month Qualifying Spend. If spend falls below the threshold for the current Tier, the Account will be downgraded to the Tier that matches the trailing spend. Business Credits earned prior to a Tier downgrade are unaffected by the change in Tier status. Harbour Air will endeavour to notify the Authorised Administrator of any Tier change via the registered account email address prior to the change taking effect. Real-time or near-real-time Tier progress and Business Credit balance are visible at all times within the Portal.
Name changes are limited to the passenger name only; the date, route, and fare class of the booking remain fixed. Tier 1 members may request name changes at the published fee. Tier 2 members receive one (1) complimentary name change per booking, with additional changes at the published fee. Tier 3 members receive unlimited complimentary name changes per booking, subject to operational constraints.
All Program members are eligible for weather rebooking priority over general public bookings in the event of a flight cancellation or significant delay caused by adverse weather (3). This benefit does not guarantee a specific rebooking time and is subject to seat availability. Priority boarding before general boarding commences is available to Tier 3 members only, subject to the operational requirements of individual routes and terminals.
All Tiers have access to the full self-service Portal, including Business Credit balance and Tier progress tracking, downloadable travel reports, and Traveller management. Tactical promotions and offers available to Program members will be communicated via the registered account email.
Business Credits may be redeemed against the cost of future Eligible Bookings on any published Harbour Air fare class. Business Credits cannot be redeemed in combination with promotional or discount codes expressly excluded from the Program. Business Credits have no cash value and cannot be exchanged for cash, transferred between Company Accounts, or sold. Partial redemption is permitted; the remaining balance will be charged to an alternate payment method. Redemption must be actioned by an Authorised Administrator via the Portal or Direct Channel. Partial redemption must be actioned via the Customer Contact Centre.
The Program applies exclusively to bookings made through the Harbour Air Direct Channel (Harbour Air's website, or Customer Contact Centre). Bookings made through travel management companies, third-party online travel agencies, or any other channel are not eligible to earn Business Credits or access Program benefits. The Program is not included in any agency incentive program or commission arrangement. Harbour Air reserves the right to verify booking channel eligibility and to adjust or remove Business Credits that are found to have been incorrectly applied.
The following conduct constitutes a breach of these Terms and Conditions and may result in immediate Account suspension or termination without notice: providing false or misleading information at enrolment or at any time during membership; attempting to earn Business Credits on ineligible bookings or more than once on the same booking; using Business Credits that have been fraudulently obtained; selling, transferring, or auctioning Business Credits or Program benefits; registering multiple Accounts for the same Company; knowingly benefiting from the prohibited conduct of another member or individual; or any other act of fraud, dishonesty, or deception in connection with the Program. Harbour Air reserves the right to pursue any legal remedies available to it in the event of fraud or misuse. Decisions by Harbour Air regarding Account suspension or termination are final.
Any changes to the Company's address, details, or Authorised Administrator contact information must be submitted by an Authorised Administrator in writing to Harbour Air. Requests must be accompanied by the Company's Account number. Certain changes, including transfers of administrator authority, may require written authorisation on Company letterhead. All information provided to Harbour Air must be accurate and kept up to date. Harbour Air will not be responsible for lost, destroyed, or misdirected communications or any consequences thereof.
By enrolling in the Program, the Company consents to Harbour Air collecting, storing, and processing the personal and business data provided during enrolment and throughout the operation of the Account, for the purpose of administering the Program, communicating with Account holders, generating travel reports, offering tactical promotions, and complying with applicable law. Harbour Air will not sell personal data to third parties. Data is processed in accordance with Harbour Air's Privacy Policy, available at harbourair.com, and applicable British Columbia and Canadian privacy legislation, including the Personal Information Protection Act (BC).
By enrolling, the Company consents to receiving Program-related communications including account updates, Business Credit balance notifications, Tier change alerts, promotional offers, and program updates, by email and mail to the contact details registered on the Account. The Company may manage communication preferences via the Portal.
If a Company wishes to terminate its membership in the Program, the request must be submitted by an Authorised Administrator in writing to Harbour Air and must be accompanied by the Company's Account number. Harbour Air reserves the right to alter, suspend, withdraw, or terminate the Program or any aspect of it at any time, including changes to Business Credit earn rates, Tier thresholds, benefit structures, redemption rules, expiry policies, and eligible routes. Where possible, Harbour Air will provide no less than 30 days' notice of material changes, and no less than 60 days' written notice in the event of full Program termination. Business Credits outstanding at the time of Program termination will remain redeemable for the duration of the notice period and will be forfeited at its close.
By enrolling, the Authorised Administrator confirms: (a) that the Company meets all eligibility criteria for the Program; (b) that the Authorised Administrator has the authority to enrol the Company in the Program; and (c) that the Authorised Administrator accepts these Terms and Conditions on behalf of the Company. The Company must comply with and ensure that all Eligible Travellers adhere to these Terms and Conditions.
All transportation and related service provisions are subject to Harbour Air's published Conditions of Carriage. In the event of any conflict between these Terms and Conditions and Harbour Air's Conditions of Carriage, the Conditions of Carriage shall prevail.
The Company shall indemnify and hold harmless Harbour Air Ltd., its parent and affiliate entities, from and against any claim, demand, costs, loss, expense, damage, and any other liability or prejudice that results from the Company's or any Eligible Traveller's breach of, participation in, or non-compliance with the Program and its Terms and Conditions, or any breach of applicable laws, except to the extent that such loss, liability, or claim arises from Harbour Air's own negligence or wilful misconduct. By enrolling in the Program, the Company agrees to release and discharge Harbour Air, its affiliates and representatives, and each of their respective officers, directors, agents, and successors from any loss, liability, claim, demand, damage, or expense asserted by any person or entity arising from participation in the Program, except to the extent caused by Harbour Air's own negligence or wilful misconduct.
These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any dispute arising from participation in the Program shall be subject to the exclusive jurisdiction of the courts of British Columbia. If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
Harbour Air is not liable for any loss, damage, or inconvenience arising from a member's inability to use Business Credits or access Program benefits due to technical failure, flight cancellation, or any other cause outside Harbour Air's reasonable control. Harbour Air's total liability to any Company in connection with the Program shall not exceed the value of Business Credits held in that Company's Account at the relevant time.
These Terms and Conditions, together with Harbour Air's Conditions of Carriage and any program-specific documentation referenced herein, constitute the entire agreement between Harbour Air and the Company with respect to the Program and supersede all prior representations, arrangements, or agreements.
All benefits of the Program are conditional upon acceptance of, and continued compliance with, these Terms and Conditions and Harbour Air's Conditions of Carriage. Harbour Air reserves the right to withdraw any or all Program benefits from any Company or Eligible Traveller found to be in breach of these Terms and Conditions.
